Contact Us

We Are Here to Help Whether you are re-organizing your entire pantry, tracking a recent delivery, or seeking advice on our food-grade storage collections, the Alvtidy support team is ready to assist you.

📍 Visit Our Kitchen Heritage Hub

Alvtidy shares its organizational roots with our premier kitchenware destination in the heart of Hong Kong's most prestigious shopping district.

  • Legal Entity Name: LE CREUSET

  • Address: Shop 23-24, G/F, Excelsior Plaza, 24-26 East Point Road, Causeway Bay, Hong Kong Island, Hong Kong SAR

  • Please note: Our retail spaces focus on collections; all online store inquiries, returns, and support requests are processed via our centralized digital support center below.

📧 Email Support

  • Email: service@alvtidy.com

  • We aim to respond to all inquiries within 24 business hours, Monday through Friday.

📞 Telephone

  • Customer Service Phone: +1 (279) 241-7789

  • Support Hours: 9:00 AM – 6:00 PM (HKT), Monday – Friday.